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Experience Evolution

Experience Evolution takes your customer experience to the next level by harnessing the power of incremental and experiment-driven innovation.

Using data-driven, customer-centric methods, we identify pain points and overlooked opportunities, and then design a set of solutions you can test — today.  

What you get

Measurable innovation that can be implemented in the near term, and can drive real value for you and your customers. 

what you can do

Drive engagement, conversion and retention

Launch informed, quick experiments

Find sustainable customer value this quarter

Timeline

8-10 weeks

Experience Evolution HAs HELPED COMPANIES LIKE:

Jack was able to dig deeply into some issues we were facing and really get to the core of the problem. I was amazed at how empathetic they were in their methodology — deeply understanding the complexities of both our patients' and various providers' perspectives.

Allie Ball

Head of Design & Brand, Tia

Jack Strategy doesn’t just hand over a deliverable and walk away. Their approach helped us understand the high level foundational insights, so we were able to quickly turn them into more granular concepts that we could put in front of our customers throughout.

Andy Montgomery

Head of Design, Square

The Jack team helped us imagine ways to drive lifetime value of our customers, and grounded these recommendations in data-driven experiments our team could stand up within weeks. We were able to move ahead with bigger experience changes with confidence and clarity.

Neil Parikh

Founder, Casper

Jack Strategy doesn’t just hand over a deliverable and walk away. Their approach helped us understand the high level foundational insights, so we were able to quickly turn them into more granular concepts that we could put in front of our customers throughout

Andy Montgomery

Head of Design, Square

Here’s how Experience Evolution is different:

More sustainable than growth hacking

When looking for growth with an existing product, the common reaction is to turn to growth marketing. However, growth marketing — or hacking — is not a sustainable solution.

Brings context back into feature discussions

Frameworks (e.g., “jobs to be done”) tend to hyper-focus on discrete features at the expense of the larger context in which people operate. We focus on the latter so that your products make real world impact.

Prioritization through experiments and data

We set you up with quick experiments that get you the insights you need to bring new ideas to packed roadmaps and give you firepower for prioritization conversations.

We integrate business, design, insights and prototyping - Here's the mix for Experience Evolution

Insights

Design

Business

Prototypes

If you're interested in Experience Evolution:

Talk

to Us

Or, explore our other unique offerings:

Mindsets & Motivations

Go beyond flat demographics and personas to uncover the smartest insights into what makes your customers tick.

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New Venture Design

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Coming Soon: The Mindsets & Motivations Library

Check back soon for blogs, POVs, tools and playbooks on Mindsets & Motivations.